Q   What do I need to reserve?

A   If your stay is more than 30 days away, you can reserve by paying 20% of your reservation with credit or debit card. The remaining balance is due 30 days before your arrival, and if a check or money order is not received by the due date, the balance will be charged to your credit card. If your stay is less than 30 days away, the entire amount for the rental is due. If you do not wish to use a credit or debit card, a cash payment can be arranged which will include an additional $200 to $500 refundable security deposit. NOTE: We use the card on file in lieu of a refundable security deposit, so that your funds can otherwise be available for your vacation. However, if there are violations of our rental agreement (ie. unpaid guests or pets, damage, or if excessive cleaning is needed), we are authorized to charge your card! (See the RENTAL AGREEMENT for full details).

Q   How will we get our keys?

A   Once you reserve, you will be sent an email with directions to the cabin where there is a key box that contains your keys. This same email will provide the code you’ll need to access the key box.

Q   What if I need to cancel?

A   If you cancel with more than 30 days notice, we will refund 75% of your deposit. If you cancel with less than 30 days notice we cannot refund ANYTHING unless we re-book your dates!!! If we are able to rebook your dates, we will then refund 90% of your deposit. We highly recommend trip insurance to cover your costs if you have to cancel within 30 days of your arrival. We offer trip insurance through Travel Guard for just 7% of the cost of your trip. Please contact us for details.

Q   An emergency is preventing us from going; can’t you make an exception and refund our stay?

A   There are no exceptions to the cancellation policy. The dates at the cabin have been held exclusively for you, and we have an obligation to pay the home owners for these guaranteed reservations, especially since we were turning other inquiries away. We do our best to re-book your stay, but last minute cancellations are not our financial responsibility. We do offer trip insurance through Travel Guard that will can protect you in the event of a emergency cancellation. Please contact us for details.

Q   I don’t know how many people are going yet, is that ok?

A   Yes, you can make your reservation now and let us know what your final guest count is, as long as we’re informed of any additional guests before you go.

Q   Why do I have to pay extra for each guest?

A   We feel that 2 people should not have to pay as much as a family of 6, and vice-versa. You will find that this sort of rate scale is standard practice with most vacation rentals. The additional guest fee goes towards the additional wear and tear on the cabin, and cost of supplies, utilities, laundry and cleaning necessary for that reservation. Children 3 years and younger stay free.

Q   Can our friends just stop by for the day?

A   You must notify us of any unpaid guests that will be on the property in advance. Each property has a caretaker that lives nearby, and if there are more people seen at the cabin than what is stated on your reservation, or otherwise arranged with us in advance, it will be assumed they are overnight guests and you will be charged double the regular guest fee for each unpaid guest.

Q   If we clean up after ourselves really well, do we have to pay the cleaning fee?

A   All guests must pay the applicable cleaning fee for that cabin with no exceptions. This fee goes toward subsidizing what is paid for hot tub maintenance, grounds keeping, garbage removal, and housekeepers (who are required to follow our cleaning guidelines and checklist). Cleaning fees are standard with most vacation rentals.

Q   What is provided?

A   A starter supply of hand soap, dish soap, toilet paper (4 rolls per bathroom) and paper towels (2 rolls) is provided. If this does not seem sufficient for your reservation, you may want to bring more. Linens and bath towels are provided. One set of towels will be available for each paid guest, and for longer stays at cabins without a washer/dryer there will one set for every 3-4 nights. We recommend bringing anything additional you think you need. You may want to bring your own beach towel to use outside and by the hot tub, and your own blankets to use around the campfire or by the river as we do not allow our bath towels, linens or blankets outside. Please check the amenity list to see if firewood is provided for the wood stove or fireplace at your cabin. Please check the website listing and amenity chart to see what specific features your cabin has. No firewood is provided for outside burning in fire pits. Guests MUST bring their own wood for campfires. Burning of provided cord wood intended for inside burning and heat is strictly prohibited and will result in a $50 penalty.

Q   What do I need to bring?

A   Bring food, games, movies, toiletries, and firewood if your cabin does not provide it (see the amenity list on our website). If the cabin has an outdoor fire pit you will also want to bring wood for (absolutely NO provided firewood can be used outside or you will be charged!)

Q   Does the kitchen have plates and stuff?

A   The kitchens are stocked with dishes and basic cookware, but if there is something specific you need (like a potato masher or cupcake pan), please call and ask and we’ll find out if the item is there. While there may be some non-perishable items like coffee filters, salt and pepper left from previous guests, we do not provide any food items unless otherwise specified at that cabin.

Q   I already paid the cleaning fee, why was I charged for additional cleaning?

A   We do ask our guests to leave the cabin in relatively the same condition in which they found it. Our housekeepers come in to vacuum, mop, sanitize, remove garbage and do the laundry. We have provided a basic cleaning checklist to ensure our housekeepers can clean the cabin in the same amount of time (you know how it is, when you have to pick up your place before the housekeeper gets there). If you have not followed the checklist, and it takes longer than usual for the housekeepers to clean the cabin, you will be charged additional cleaning fees. This means no dirty dishes in the sink, no garbage strewn about, no cigarette butts on the ground, no pet hair everywhere- it’s just common sense.

Q   The hot tub wasn’t working one night, and this was the whole reason we stayed here. Can we get that night refunded?

A   We do our best to keep all the hot tubs in working order, but if it is not working we will refund $25 for each day you were unable to use it. $25 is the approximate increase in rate for our cabins with hot tubs, and this is the only refund we offer.

Q   The power/ cable/ heat/ water went out during our stay, do we get a refund?

A   Part of renting a rural mountain cabin is accepting that there will be the occasional unforeseen circumstance that is entirely beyond our control. If the cabin is uninhabitable due to such circumstances, you can reschedule your stay for dates within a year. We do not offer any sort of compensation for failure of amenities such as TV, Satellite, and internet.

Q   We just got back from our trip and had an issue with our stay. Can you please contact us so we can discuss our compensation?

A   We require any and all issues and concerns to be reported to us DURING your stay. All phone messages are checked 24/7 (yes, including weekends and holidays). We have companies on-call in the area to help out during your stay if necessary. If you cannot take the time to call and leave us a message regarding your concern before you leave, then it must not have been important enough to warrant any form of compensation. This is the same with any business- you don’t get a refund for your meal after you’ve eaten it, and a hotel is not going to refund your stay after you’ve checked out! However, we always welcome your feedback and are happy to pass on any comments to the home owners at any time- we’re always looking for ways to improve our business and the properties we manage.

Q   Why are we being charged for violating a policy we were not aware of?

A   In order to reserve a cabin, you are required to sign the Rental Agreement, either electronically when reserving on line, or by signature when reserving by phone. All of our policies are explained in detail and it is entirely your responsibility to read this Rental Agreement and make sure all the other guests are also aware of the policies. It may seem like a lot of legal mumbo jumbo, but it is a contract that you are legally bound to follow so it’s in your best interest to make sure you read the whole thing!