Q How do I make a reservation?
A You can reserve right here online or over the phone. Any same-day arrivals must be made over the phone. If your stay is more than 30 days away, you can reserve by paying 50% of your reservation with credit or debit card. The remaining balance is due 30 days before your arrival and collect automatically (unless negotiated) using the credit card on file. If your stay is less than 30 days away, the entire amount for the rental is due at the time of booking
Q How will we get our keys?
A We offer an easy, self-service check using a digital lock and keypad! Once you reserve, and we receive your initialed and signed rental contract, you will be sent an email with directions to the cabin as well as a custom access code for you to enter on the electronic keypad at the front door. After you arrive, you can reprogram your access code to a custom 3-5 digit code, which we always recommend as the doors lock automatically every time you leave the cabin.
Q What if I need to cancel?
A Our complete vacation rental policies can be found in your rental agreement, but a general outline is as follows:
- If you book 30 days or more away from your arrival date: We’ll charge 50% of the total of your reservation at the time of booking. You can cancel this reservation up to 60 days from the date of arrival and receive a full refund. Less than 60 days but more than 30 days from the date of arrival you may cancel your reservation and receive 50% of the deposited amount refunded. Any changed to the reservation, such as altered stay dates or rental property can be made up to 30 days prior to arrival date. Full payment is collected with the card on file 30 days from the arrival date and is non-refundable
- If you book less than 30 days away from your arrival date: We will charge the full amount at the time of booking. You have up to 24 hours after making the reservation to cancel, but after the 24 hours, your reservation is non-refundable.
Q I don’t know how many people are going yet, is that ok?
A Yes, you can make your reservation now and let us know later what your final guest count is, as long as we’re informed of any additional guests before you depart. We recommend that you book for the minimum number of guests that you know will be attending, then add others as they confirm. We cannot refund for reduced guest counts within 30 days of arrival. Be advised that if you inform us of additional guests with less than a week’s notice, the cabin may not be stocked with enough towels for all guests and you may want to supplement with towels from home.
Q Can our friends stop by for the day?
A You must get prior approval for any and all guests that will be on the property. Each property has a caretaker that lives nearby, and if there are more people observed at the cabin than what is stated on the reservation, or otherwise arranged with us in advance, it will be assumed they are overnight guests and the credit card on file will be charged accordingly.
Q What is provided?
A All our cabins are fully furnished with a full kitchen, complete with a basic set of dishes, cookware, glassware and silverware. A starter supply of hand soap, dish soap, toilet paper (4 rolls per bathroom) and paper towels (2 rolls per booking) are all provided. Linens and bath towels are provided. Many cabins provide a DVD library and/or wi-fi connected Blu Ray players that will allow you to access your Hulu Plus, Netflix, Amazon and Pandora accounts.
Q What do I need to bring?
A See this page for a comprehensive list: What to Bring. Also be sure to either print the pre-arrival email we send you, or download it to your phone, as it contains the directions, key box code, and other vital information concerning the cabin and reservation. As phone batteries can die and service in rural areas is unreliable, we consider printing to be the best practice.
Q Why might I be charged for additional cleaning after our departure?
A We provide a light cleaning checklist for our guests to ensure that housekeepers can clean the cabin for the next guests in two hours or less. If you do not follow the checklist, and it takes longer than two hours for the housekeepers to clean the cabin, you will be charged additional cleaning fees by the hour. If the cabin doors and windows are not secured prior to your departure, and a break-in occurs, you may be charged for the repair of any damage or replacement for stolen items.