At Mysty Mountain Properties, we place a high value on operating with transparency and integrity. As of January 2018, we are implementing two changes to our reservation procedures that we would like to share with you.
First, we have eliminated the two options of a non-refundable damage insurance policy (which involves a complicated claims process), or a refundable security deposit (which requires a large hold on a credit card until a week after departure). These have been replaced with a simple, one-time Property Protection Fee, ranging from $35 to $65 depending on property size. This fee protects you up to $2000 in any accidental damage during your stay with us. As our valued guest, you will have the peace of mind that this protection brings, and collecting these funds allows us to take swift action prior to and following your stay should any accidental damage occur, thus ensuring a flawless experience for all.
Next, we have added a Service Fee to every reservation equal to 1% of the reservation total. With the rising costs of operation and a steep increase of competition in the market, this nominal fee allows us to continue to provide our excellent personalized service from the moment you book to your departure, and beyond. This type of fee has become a standard practice industry-wide, and we are confident that ours is the lowest you will find. We are committed to offering our guests incredible value, with concierge & maintenance services available 7 days a week, and emergency support 24/7. Our fully stocked and furnished mountain cabins offer guests an unparalleled experience while staying in the beautiful North Cascades.
Every reservation requires a Cleaning Fee, which allows us to prepare the rental for the next guest following your departure, and provide starter cleaning supplies, toiletries, a first aid kid, emergency supplies, etc. This fee is not a source of profit – it merely covers the cost of our hired cleaners and supplies.
Appropriate sales tax rates will apply, varying slightly depending on the county in which your cabin of choice resides.